An alert is only useful if someone acts on it. internetvista now calls the person on duty, reminds them until they react, and brings in the next person when nobody does. Everything is set up in your account in a few minutes, with no extra tool to buy.
A phone call wakes people up where an email or an SMS goes unnoticed. Add a phone number as an alert medium and internetvista calls it as soon as one of your applications goes down.
Tell internetvista who is on duty and it alerts the right person at the right time.
An escalation policy decides who is alerted, in what order and how often, until someone takes charge.
Whoever takes charge acknowledges the incident: by pressing 1 during a call, with the link in an email, Slack or webhook alert, from the web application or through the REST API. Reminders and escalation stop at once, and your team sees who acknowledged and when.
On-call schedules, rotations and escalation policies are included at no extra cost.
A phone number is billed like any other alert medium. Each call uses 2 SMS credits, taken from the same prepaid credits as SMS alerts; if the call cannot be placed, the credits are refunded.
